FAQ

f you need a quotation, please contact support@bazyths.com and our customer service team will provide the quotation for you via email within 1-2 business days.

We provide a free shipping service for users who are from the UK/US(except AK, HI, and PR). Users in other regions will be charged according to each region. You can check the shipping fee on the official online store by adding the products to the cart and entering the shipping address in the checkout process. Our system will calculate the shipping fee for you according to the weight of your order and your shipping address.

At this time, Bazyths provides shipping services exclusively to the United States and Canada. If you are located outside these regions and wish to place an order or learn more about shipping options, we encourage you to reach out to us at support@bazyths.com. Our team will be happy to assist you with any additional information or inquiries.

We partner with reputable logistics companies such as FEDEX, UPS, DPD, and DHL to reduce your waiting time. This actually increased our logistics costs, but we did not choose a slower logistics service to reduce logistics costs

Shop with ease and enjoy the convenience of using your credit/debit card as a payment option. At Bazyths Online Store, we accept major credit cards such as Visa, Mastercard, American Express, and Discover. With just a few clicks, you can complete your purchase securely and swiftly.
The most commonly used credit cards are listed below. Please note that Bazyths does not collect your credit/debit card number or personal information. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

Credit/Debit Card: By linking your PayPal account, you can enjoy a seamless and secure payment experience. With PayPal, you don't need to enter your card details every time you shop. Just log in to your PayPal account, review your purchase, and complete your transaction with ease.
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
Buy Now, Pay Later: PayPal also offers installment payments for users from the United States, allowing you to split your purchase into manageable monthly payments. This flexible payment option gives you greater control over your budget while still enjoying the products you love.

You can opt for a bank transfer to finalize your order. Upon successful placement of the order, kindly contact support@bazyths.com and to get information of the bank card account.To facilitate locating your transfer record swiftly, please make a note of the order number. After the payment is made, please email our customer service team at support@bazyths.com. This will allow them to verify the receipt with the financial department and arrange for the package to be sent to you. If you want to change your payment method, you can also email our customer service team at suppory@bazyths.com so they can assist you in solving it.

We apologize, but we do not have an IBAN code available for international transfers. Please contact our customer support team at support@bazyths.com for alternative payment options.

We only support 100% prepayment for all orders. We do not support cash on delivery. If you change your mind, you can contact us before we ship your order to receive a full refund.

It depends on the payment method you choose. The final price may fluctuate with exchange rates if you pay the order with an international bank card. Your bank or credit card issuer may also charge foreign conversion fees. If you have any questions about the fees, please contact your bank or credit card issuer for more details.

The following steps may help to resolve the issue:
🔎Check your payment method: Make sure the payment method you are using is valid and has sufficient funds.
🔎Update your payment information: If necessary, update your payment information, such as credit card details or billing address.
🔎Try a different payment method: If possible, try using a different payment method to see if the issue persists.
🔎Clear your browser cache: Sometimes clearing your browser cache can resolve payment issues.
🔎Retry the payment: After taking the above steps, try processing the payment again to see if the issue has been resolved.
If you have followed these steps and are still experiencing payment failure, we recommend contacting your bank for further assistance.

In-stock orders typically ship within 1-3 business days. Pre-orders will show the estimated time when the package will be shipped from the warehouse on the product page.
Upon shipment, you will receive a shipping confirmation via email containing a tracking number.

You will receive a notice of shipment email with tracking information upon the shipment of your order. It may take up to 72 hours for your tracking number to be activated. You can also access the order tracking page on our official online store to get the tracking number.

We make every effort to ship your items together, but there will be times when we may have to divide your order into multiple shipments due to the size of the packages and the availability of products ordered.
Please note that when an order is divided into multiple shipments, you won't be charged any additional fees. You will receive separate emails with the tracking number as well as the expected products in the shipment.

If you need to modify your order, please contact our customer service team support@bazyths.com for assistance. Please be aware that if the package has already been arranged for shipping, you will need to contact the courier to refuse delivery and bear the shipping fee.

You can cancel the order and request a refund at any time before the order has shipped. Please contact our support@bazyths.com for assistance.
Please don't open a chargeback, otherwise, the bank will charge you a handling fee. This will also prolong the refund process.
If the order has been sent to the freight forwarder, it might not be feasible to cancel it, even if it hasn't been marked as shipped yet. In such a scenario, you need to reach out to the courier promptly to decline the delivery and cover the return shipping charges.
Once the refund process is completed on our side, you will receive the refund via the payment method you initially used (Credit card, PayPal, etc.). Be aware that money transfers can take up to 14 business days.

If the courier did not contact you or no one was home for delivery, the courier may return the package. If your package is returned to us by the carrier, please contact them to verify the reason for the return and request a rescheduled delivery. If the carrier declines to schedule a second delivery, please contact support@bazyths.com for assistance.

Sometimes tracking data may be inaccurate, leading to premature delivery status updates. Your parcel is expected to arrive shortly, yet it's advisable to consult your neighbors or the shipping provider for additional details.
Should your order not reach you within 3 days of the latest tracking notification, kindly reach out to our support@bazyths.com for help.

If your packages have been shipped, shipping status updates may experience delays, particularly during cross-border transportation or handover to the logistics company. If the tracking hasn't been updated for more than 5 days, please contact support@bazyths.com or shipping carrier directly for further help.

We are so sorry if you received an incorrect order! Please contact support@bazyths.com within 3 days of delivery with your order number and a picture of the incorrect product. We'll get back to you within 1-3 business days.

Unfortunately, we are only able to issue a refund to the original payment method for the order. Please reach out to your bank for more information on how to reroute the funds to a different account.

Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience and appreciate your understanding!

We trust you'll enjoy your purchase! In the event you're not entirely satisfied, we've simplified the return procedure for you.
✔Return Condition: To initiate a return, ensure the order meets three criteria: Firstly, it must be within 30 calendar days of receipt; secondly, the item must be unused; and lastly, the original packaging should be intact and in a restorable condition.
✔Expenses Deduction: Upon receiving the package, should you opt to return your order, please bear the return shipping cost. Refunds will only be processed post-product inspection, with any deductions for missing components, like accessories, cables, or filaments, subtracted from the total amount. If improper packaging by the user results in damage during the return, the user will be responsible for compensating the incurred loss.
✔Get the return address: Kindly reach out to support@bazyths.com for any assistance.
✔Refund period:
Once we receive the returned package, we will begin the refund process. The refunded amount will be credited back to your original payment method (Credit card, PayPal, etc.). Kindly note that the transfer could take up to 14 business days.
✔Note:
Please don't open a chargeback, otherwise, the bank will charge you a handling fee. This will also prolong the refund process.